Shipping & Returns
DELIVERY WITHIN AUSTRALIA
Australian Standard Postage – $9.95 Flat Rate*
All orders are dispatched within 3 business days and delivery times generally take 3-7 Days within Australia.
Australian Express Postage – Up to 3 products $15.00 - 1-3 Buisness Days
4 products or more Express $30
All orders received by 1pm dispatched on same day.
Free postage for all Australian orders over $80
*Large Items may incur an additional charge
Yes we deliver Internationally! We use Australia Post International Standard Shipping to send parcels to the rest of the world.
Shipping costs will automatically be calculated at the Checkout.
International Shipping Cost Flat Rates are based on orders that are 500 grams or less. Any orders over this size will incur additional Shipping costs.
All orders are dispatched within 5-7 business days and delivery times generally take 5-25 Days depending on your location and customs process.
We will contact you after placing your order if additional shipping costs apply.
Import taxes and duties related to international shipping are the responsibility of the consumer.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, Organic Mums and Bubs is not obligated to re-send the order to the correct address at our expense. Should a parcel be returned to us undelivered, Organic Mums and Bubs will inform you of this and process a refund, deducting the shipping costs. Please see our Terms & Conditions for more information.
LOST OR DAMAGED GOODS
If you feel your order has been lost in transit, please contact us with your order number so that we can assist you. We will need to raise a full investigation with our couriers, this could take up to 2 weeks to process.
For any delivery enquiries please contact the Online Customer Service team at firstname.lastname@example.org
Please note that we cannot accept any responsibility for delays whilst in transit
PLEASE NOTE: Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
We hope that you enjoy your purchase, however if you wish to return or exchange item/s from your order we will happily assist in providing you with a credit note, exchange or refund*.
*Please ensure your return meets the following conditions:
Returns must be received by Organic Mums and Bubs within 14 days of the date shown on the tax invoice.
Goods must be in their original condition with tags attached.
No refund for change of mind on sale items, exchange only.
No exchanges or returns are offered for sale items.
Please note that your return postage will not be reimbursed, with the exception of faulty items.
Organic Mums and Bubs will send the replacement items to you free of charge.
It is the customers responsibility to select a postage option with tracking for your return as we can not take responsibility for parcels that do not arrive to us.
If the items requested in exchange are not available or further payment is required we will contact you.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
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